退款與服務政策

感謝您選擇 WaveCreators 的服務。
為保障雙方權益，請您於下單前詳細閱讀以下退款與服務政策。

1. 服務性質說明

本站所提供之服務包含：

撰寫服務
社群內容創作
文案規劃
數位內容執行
行銷曝光相關服務

以上服務皆屬：

依消費者需求所提供之客製化服務
非以有形媒介提供之數位內容
一經開始執行即屬已提供之線上服務

2. 不適用 7 天鑑賞期

依據《消費者保護法》第 19 條及《通訊交易解除權合理例外情事適用準則》，本網站所提供之客製化數位服務，不適用 7 天無條件退貨規定。

訂單成立並開始執行後（包含內容製作、規劃、安排或交付），恕無法因以下原因申請退款：

個人主觀不喜歡
臨時取消需求
與想像不同
不再需要服務

敬請於下單前確認需求內容。

3. 修改與服務保障

雖本服務不適用 7 天鑑賞期，我們仍重視服務品質，並提供以下保障：

內容製作期間

若內容已進入製作或對稿階段：

可協助修正明顯資訊錯誤
可視情況協助延期安排
恕無法取消訂單或要求退款

內容修正保障

若交付內容與原始需求有明顯不符（例如重點遺漏、活動資訊未帶入等），請於交付後 3 日內提出，我們將協助修正至符合原約定內容。

專業內容建議

WaveCreators 提供之內容皆依據：

社群平台規範
各論壇生態
自然口碑呈現方式

進行規劃。

過度商業化、過度置入品牌或大量修改內容，可能提高貼文遭刪除、降低自然互動或影響平台曝光效果之風險。

4. 特殊情況處理

若因以下不可抗力因素導致服務無法完成：

平台系統異常
大規模維護
帳號限制
平台政策變動

本站將依實際完成比例評估部分退款或調整方案。

若因客戶提供之資訊有誤、違法、侵權或違反平台規範，導致：

內容遭移除
無法發布
帳號受限

本站恕不承擔相關責任，亦不接受因此產生之退款要求。

5. 聯繫方式

若您對訂單或服務內容有任何疑問，歡迎透過以下方式聯繫我們：

Refund & Service Policy

Thank you for choosing WaveCreators.
To protect the rights and interests of both parties, please carefully review the following Refund & Service Policy before placing an order.

1. Nature of Our Services

The services provided by WaveCreators include:

Copywriting
Content creation
Social media content planning
Digital marketing services
Online promotional services

These services are considered:

Customized services provided upon the consumer’s request
Digital content not supplied on a tangible medium
Online services deemed completed once execution has begun

2. No 7-Day Cooling-Off Period

In accordance with Article 19 of Taiwan’s Consumer Protection Act and related regulations regarding reasonable exceptions to cancellation rights for communication transactions, customized digital services provided by this website are not eligible for the 7-day unconditional refund policy.

Once an order has been confirmed and execution has begun — including planning, drafting, scheduling, or delivery — refunds will not be accepted for reasons including but not limited to:

Change of mind
No longer needing the service
Personal preference
Expectations differing from subjective impressions

Please confirm your requirements carefully before placing an order.

3. Revision & Service Guarantee

Although our services are not covered by the 7-day withdrawal policy, we remain committed to maintaining service quality.

During Production

Once content production or proofreading has begun:

Factual errors may still be corrected
Scheduling adjustments may be discussed when applicable
Orders cannot be canceled or refunded

Revision Guarantee

If the delivered content significantly differs from the originally agreed requirements (such as missing key points or campaign information), please notify us within 3 days of delivery. We will revise the content accordingly.

Professional Content Recommendation

All content created by WaveCreators is planned based on:

Platform guidelines
Community culture
Organic engagement strategies

Excessive commercial wording, over-branding, or excessive revisions may increase the risk of content removal, reduced visibility, or lower engagement performance.

4. Special Circumstances

If services cannot be completed due to force majeure events such as:

Platform maintenance
System failures
Account restrictions
Policy changes

Partial refunds or adjustments may be arranged based on the actual completion status.

WaveCreators shall not be responsible for issues caused by inaccurate, illegal, infringing, or policy-violating information provided by the client, including:

Content removal
Publishing failure
Account restrictions

Refund requests under such circumstances will not be accepted.

5. Contact Information

If you have any questions regarding your order or service, please contact us via: